Covid-19 – Eastacott Barton protocols during the Pandemic

We are delighted to be able to welcome guests back to Eastacott Barton from 4th July.

However, the Government is only allowing accommodation businesses to re-open subject to certain conditions being met.  We have been issued with protocols that outline new cleaning and safety requirements. These are to ensure your safety, and that of our staff, and our family.  It will, however, mean that things are slightly different from usual, and we will be asking for your cooperation with a few things which we detail below.

Firstly, we are ensuring that both Stable and Harebell will be cleaned and sanitised to the Covid Ready Guidelines from PASC UK, the AA and Visit England. We have produced a Risk Assessment that covers all aspects of our business and this can be seen on demand, and is also available on our website.

We are very happy to say that we have been granted the Good to Go accreditation from VisitEngland, as a result of the changes that we have made.

Cleaning will take extra time – we now have to “double clean” – first our usual high level cleaning, and then going over everything again with a virucidal sanitiser.  We have invested in an Ultra Violet C lamp, which will ensure the soft furnishings etc are also disinfected.  This means that we need extra time for each changeover, so arrival and departure times will now be 5pm arrival (rather than 4pm), and 9.30 am departure (rather than the usual 10am).  We understand it is inconvenient, but it is really important that you allow us this extra time to ensure your safety.  Please help us by observing these times.

Septic Tank – Please DO NOT use bleach or anti-bacterial products in the sink, as they will upset the septic tank.  The cleaning materials supplied are eco-friendly and will not upset the water treatment system.

In addition to our usual welcome packs, we will provide a liquid hand sanitiser in every bathroom/cloakroom, and a bottle of EN14476 compliant virucidal spray for each property.

Please strip your beds before leaving – not glamorous, on the last day of your holiday, we know.  However, as 7/10 people who have had the antibody test did not have any symptoms, the Government is advising we have to assume that someone in your party COULD be carrying the virus.  The main route for contracting the virus is airborne, and it is considered that removing bedding could make the virus airborne, which is why they advise asking guests to strip the beds themselves.

Please empty all bins (including bathroom bins) and put into the outside bins.

Please fill the dishwasher with a full load of crockery and cutlery and set it running before leaving (do not empty it).

Some things may be missing – to reduce the risk of touch contamination, we have been advised to remove as much as possible from the cottages.  This means that decorative cushions and throws, ornaments, paper information leaflets, toys, games, etc have been kept to a minimum.  We have also reduced the quantity of some kitchen equipment.

Should a member of your party develop symptoms, the Government advice is to return to your primary residence, and self-isolate there for a period of 7 days (14 days for the other group members).  Please do let us know if you do develop symptoms, as the cleaning protocols for the properties are different.

Any symptoms must be divulged to us immediately, and any test results must be shown to us. If for any reason any members of your party have to self-isolate here, then you will be have to pay for all bookings that have to be cancelled as a result.

You will also be asked to provide, names, addresses, telephone number and email address for all members in your party to assist with track and trace measures.

We have HMG guidelines that only two households (which can include a bubble) can holiday together in one property in July. We cannot police this and ask therefore that you risk assess your own party and decide for yourself if your group is appropriate.

We hope that you will have a fabulous holiday.  The “new normal” may be slightly different than what we are all used to, but it is great to be able to get away and if we all take responsibility for minimising risk, through following the Government guidelines for example on social distancing, then hopefully we won’t get locked down again!

Our Covid-19 Risk Assessment can be found here