Terms and Conditions

Eastacott Barton Booking Terms and Conditions (March 2014)

1.The Contract for a short-term holiday rental will be between the Eastacott Barton Owners (referred to as “us” or “we”) and the person making the booking and all members of the holiday party (referred to as “you” or “your”) in the following booking conditions. UK law will govern the Contract. The contract is not effective until the required payment has been received and confirmation sent from the Owner to the Hirer. When you submit a booking via our online reservation system you will receive an automatically generated summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email. The contract will be subject to these booking conditions, and must be complied with. The party leader must be at least 18 years of age at the time of booking and the booking form must list names, addresses and ages of your party.

2. PAYMENT
Bookings require a deposit of 30% of the holiday cost. The balance of the rental will be due for payment TWO CALENDER MONTHS prior to the holiday commencement date and we reserve the right to cancel a holiday where payment has not been received 2 calendar months before the commencement date. If the booking is made within 2 calendar months of the holiday start date the full rental will be required. Once you have a confirmed booking you are responsible for the full rental cost even if you subsequently cancel.

3. CANCELLATION
Cancellations must be immediately notified to us by phone and confirmed in writing by recorded delivery. If we are able to re-let your booking we will refund you the final letting price (which may be less than you paid) less an administration fee. If we are unable to re-let there will be no refund under any circumstances.

4. CANCELLATION INSURANCE
Cancellation Insurance is not compulsory but we strongly recommend such insurance to protect against the cancellation penalty.

5. CIRCUMSTANCES BEYOND THE CONTROL OF THE OWNER (FORCE MAJEURE)
If for any reason we have to cancel your booking in advance due to circumstances beyond our control for example fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property (“force majeure”) you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking. No additional compensation, expenses or costs will be payable.

6.PERIOD OF HIRE
You should not arrive before 4pm on the commencement date, and leave by 10am on the day of departure. Failure to do so will result in you being charged a further day’s rental. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.

7.NUMBER OF PERSONS USING THE PROPERTY
Under no circumstances may more than the maximum number of persons stated in the brochure and the web site occupy the property. We reserve the right to refuse admittance if this condition is not observed. Any persons other than members of your party must not use the facilities at Eastacott Barton.

If in the opinion of the owner any person is not suitable to continue their occupation of the property because of unreasonable behaviour damage or nuisance to other parties, the contract may treated by the owner as discharged and the owner may possess the property immediately. The Hirer will remain liable for the whole cost of hire and no refund will be due.

8. LIABILITY
The Owner cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property, its plumbing, heating, electrical services or exceptional weather.

No responsibility is accepted for loss or damage of property, vehicles or vehicle contents belonging to the Hirer or any member of the party during their occupancy

You must take all necessary steps to safeguard yourselves and your property.

9. CARE OF THE PROPERTY
You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair, and in the same clean and tidy condition at the end of the rental period as at the beginning. You must not use the properties for any dangerous, offensive, noxious, noisy, immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties. Smoking is not allowed in any of the properties.

10. DAMAGES & BREAKAGES
You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand. If you lose a key we will replace it upon you paying for the cutting of a new one.

11. PETS
We accept a maximum of 2 dogs per property, which must be over 1 year old, on the following conditions:

 Pets must keep off upholstered furniture
 Pets are not permitted to enter bedrooms
 Dogs must not be left alone in the property

It is the client’s responsibility to promptly remove dog faeces from any indoor or outdoor location and to ensure that it is disposed of in a careful manner

12.RIGHT OF ENTRY
We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

13. COMPLAINTS.
If in the opinion of the Hirer there are grounds for complaint, it is the duty of the Hirer to take it up with the Owner immediately or as soon as reasonably possible and in any event before departure to allow remedial action to be taken.

It is specifically agreed that failure by the Hirer to notify the Owner of any complaint in accordance with the timescale set out in the above clause will entitle the owner to refuse to entertain the complaint, irrespective of its merits

14. WiFi
WiFi is provided for the guest’s reasonable use. The guest agrees to reasonable and lawful usage of this service.

15. PRIVACY and COOKIE POLICY

We have a separate Privacy and Cookie Policy which is documented on our website